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Creating Contextual Experiences

One content management system. A thousand opportunities.

Put great content at the heart of your online business with SAP Hybris Customer Experience, the content management system that does more for your business – and your customers.

By giving you an understanding of what your customers need and want at a particular point in their journey, SAP Hybris Customer you deliver content that’s targeted, consistent and relevant. It’s not easy to build customer loyalty, but focusing on timely and relevant offers makes sure your business has the best chance to remain their top choice.

Create contextual experiences for specific target groups and use an intuitive interface to easily modify your site layout.
Personalize search results and promotions to get customers engaged and buying.

Reimagining CRM, finding ways to interact in a more personalized way with customers and being able to understand how a customer is thinking and acting is the way of today's new world. SAP's focus on this is smart – very smart in fact – and makes the choices that customers have when it comes to technology that much richer.

Paul Greenberg President of The 56 Group

SAP Hybris Customer Experience: Key features

Easy-to-use tools make developing engaging content simple and quick.
Make offers timely and relevant based on where the customer is on their buying journey.
Create exceptional experiences for your customers across all channels, using information gathered during their journey to give them the content they want when they want it.
Deliver consistent and relevant content regardless of channel or touchpoint.
Flexible, extensible and fully integrated with other SAP Hybris products.

Take a closer look

Download these data sheets for more information about our commerce products:
Data Sheet: SAP Hybris Customer Experience
Read more about how SAP Hybris can help you build relevant, personalized and exceptional customer experiences.
Data Sheet: SAP Hybris Merchandising
See how SAP Hybris Merchandising’s intuitive interface lets you adjust your merchandising mix according to conversion attributes, and create personalized experiences in real-time for unknown and identified users.
Data Sheet: SAP Hybris DAM by OpenText
Learn how to enable marketing and commerce teams to centrally access and manage all digital media objects in the context of their product catalogs and provide customers with a consistent, omni-channel experience.

SAP Hybris Commerce: related content

White Paper
The tension in B2B customer experience management
Find out about state of customer experience in B2B industries. Download the research report from Econsultancy conduct exclusively for SAP Hybris.
Analyst Report
Understanding the challenges of building an integrated digital experience strategy
Download the Forrester Thought Leadership Paper to learn how to build a customer engagement (or experience) that unifies content, ecommerce and touch point management.
Alcon is changing the game on vision care
Alcon wants to deliver a true omni-channel customer experience to its network of eye surgeons and physicians while increasing effectiveness of its sales force.